Track Your Order
Find your AWB, follow the parcel with the courier, and know what to do when a scan does not move.
Every order gets a tracking number (AWB) once it leaves our Bangalore workshop. There is no separate tracking login to remember: the number is attached to your order.
Where to find your tracking number
- 1
Your account
Sign in and open Account → Orders. Each shipped order shows its current status and, where the courier supports it, a live tracking link.
- 2
The dispatch email
When your parcel is handed to the courier we email the AWB number and the courier name to the address on the order.
- 3
WhatsApp
Message us your order number and we will send the AWB and the courier's tracking link.
- 4
Order confirmation page
The page shown right after checkout keeps the order number you need for any of the above.
What the statuses mean
| Status | Meaning |
|---|---|
| Pending | Order received. Payment confirmation or production is still in progress. |
| Confirmed | Payment cleared and the order is queued for production or packing. |
| Processing | Cutting, stitching, checking or embroidery is underway. |
| Shipped | Handed to the courier. The AWB is now live. |
| Out for delivery | With the local delivery agent for your address. |
| Delivered | Marked delivered by the courier. |
| Cancelled | The order was cancelled before dispatch. |
Tracking has not moved
- Courier scans can lag by up to 24 hours, especially over a weekend or a public holiday.
- If there has been no scan for 48 hours, send us the order number on WhatsApp and we will raise a trace with the courier.
- If the courier marks the parcel delivered but you have not received it, tell us within 48 hours so we can open an investigation before the courier closes the case.
- Address changes after dispatch are not always possible. Message us as early as you can and we will try, but the courier's rules decide.
International shipments
International parcels are booked after checkout, once the courier rate is confirmed with you on WhatsApp and email. You receive the AWB and the courier's tracking link as soon as the booking is made. Customs clearance can add days that the tracking link will show but that we cannot speed up.
Tracking links open on the courier's own website. If a link does not load, the AWB number can be entered directly on the courier's tracking page.
Still need help?
Mon–Sat, 10am – 6pm IST. Message us on WhatsApp or write to aaomsindia@gmail.com and we will reply with the next step for your order.
