Returns & Exchanges

If a garment does not fit or is not what you expected, you can raise a return or exchange within 7 days of delivery. We check every request by hand, so the process below is the quickest route to a resolution.

The 7-day window

• The window starts on the day the courier marks the order delivered, not the day it was placed.
• Items must be unworn, unwashed and free of stains, odour or perfume, with the original tags attached.
• Keep the original packaging where possible; it protects the garment on the way back.
• Raise the request from Account → Orders → Return, or message us on WhatsApp with your order number.

Exchanges

Size and colour exchanges are available on India orders, subject to stock. If the size or colour you need is unavailable we will offer a refund or store credit instead.

• Tell us the size or colour you want in the return request, so we can hold it.
• We confirm the reverse pickup or the return address with you on WhatsApp, depending on what our courier partners cover for your PIN code.
• The replacement ships once the original item reaches us and passes the condition check.

Refunds

Once a return is received and approved, the refund goes back to the original payment method. We do not issue cash refunds.

Shipping paid on the original order is refunded only when the return is due to a defect, a wrong item or a wrong size sent by us. For a change of mind, the original shipping fee is not refunded.

What cannot be returned

• Embroidered or otherwise personalised garments, once production has started, because they cannot be resold.
• Digital products: size charts, logo digitising files and other downloads, once the file has been accessed.
• Hygiene items that have been used or opened, including protective aprons and patient-care items.
• Items returned after the 7-day window, or without tags, or showing signs of wear or washing.
• Bulk and institutional orders, which are governed by the terms agreed on the quotation.

Damaged or wrong item

Send us a photo of the garment and the packing slip within 48 hours of delivery. If the fault is ours we cover the return shipping and send a replacement or a full refund, including the shipping you paid.

International orders

International returns are accepted for defects and wrong items. Because return freight and duties are outside our control, change-of-mind returns from outside India are reviewed case by case and the return shipping is paid by the customer.